Trust the Experts for Mitgation Focuse, Full Service and Transparent Restoration!

we are hiringWe're Hiring!

We are Restoration Experts

Water Damage Restoration in Apex, NC

Ask us Anything919-557-7900

Quick Quote

Restoration Experts of North Carolina

The Best Water Remediation in Apex, NC

For most homeowners, the thought of dealing with water damage is about as attractive as going to the dentist for a root canal, if not worse. If the recent destruction caused by Hurricane Ida taught us anything, it's that water damage can be catastrophic. The source of water damage can come from many different sources, including natural causes like rainstorms and internal property issues like pipe bursts. From plumbing problems to full-on floods, water damage in Apex, NC, can weaken your home's structure and even cause your family to fall ill. That's why it is so important that you address water damage in your home as soon as possible.

At Restoration Experts of North Carolina, we understand that dealing with water damage can seem like a losing effort. With our team by your side, however, you don't have to lose hope. We provide comprehensive water remediation in Apex, from initial documentation of your damage to the time that we mitigate your problem. With a team of IICRC certified technicians and high-tech inspection tools, we have the experience and the innovation to restore your home or business to its original beauty.

Fire Damage Restoration Apex, NC
Service Areas

With years of experience in the water damage restoration industry, there is no project too small or complex for our team to handle. Our customers are our top priority, and there are no exceptions to that rule.

At the end of the day, our clients choose Restoration Experts of North Carolina for three reasons:

Trustworthy Water Damage Mitigation Services

Trustworthy Water Damage Mitigation Services

Our goal is to restore your losses using mitigation techniques whenever possible to help restore your property to its original condition. If reconstruction is required, we will handle every aspect of your loss through a single, dependable point of contact.

Transparent Restoration with NoHidden Fees

Transparent Restoration with NoHidden Fees

At Restoration Experts of North Carolina, we make it a priority to provide our customers with comprehensive documentation and step-by-step status updates. Our transparent business model makes it easy for our customers to understand our water remediation progress. That way, you know exactly where we're at with your project and have a permanent record of your home or businesses restoration. You won't ever have to worry about hidden fees, unauthorized charges, or annoying efforts to sell you additional products or services.

Re-Defining Full-Service Water Clean-Up in Apex

Re-Defining Full-Service Water Clean-Up in Apex

Our goal is to be your one-stop source for water remediation in North Carolina. To help achieve this goal, we offer a wide range of additional services on top of our already stellar water damage restoration services. We combine our unmatched expertise with strategic partnerships to better serve our customers. We can provide all you need, from interior design consultations and decorating services to replacement furniture and appliances for your home or business. We are committed to giving our customers informative, effective, streamlined water remediation services in Apex.

Common Signs of Water Damage in Apex, NC

Water damage can happen to any structure, from large storefronts in town to suburban homes outside of the city. Incidents that cause water damage can happen at any time, making them particularly hard to remediate for non-professionals. To make matters worse, spotting signs of water damage isn't as easy as you might think. Some signs are obvious, while others are subtle and even hidden. However, one of the best ways to address water damage in your home or business is to keep a sharp eye out for the following signs, so that you can treat the problem quickly and get back to normal life.

 Damage Restoration Apex, NC
Signs of Water Damage Outside

Looking for signs outside is a great place to start, as it can narrow down external sources of water leaks. Keep an eye out for the following signs outside:

  • Windows and Door Frames: Check to see if there is any separation between your windows and door frames. Even small separations can lead to moisture leaking into your home or business, leading to mold growth.
  • Cracked or Missing Shingles: Severe rainstorms, tornadoes, and hurricanes are notorious for causing extensive water damage. Powerful natural disasters often strip residential and commercial roofs of shingles and flashing. When this happens, water can leak in through your roof and cause a litany of issues.
  • Ground Slope: Double check that your structure is sitting on the highest point on your property, with the ground sloping away from your home or business. If the ground slopes towards your home, you may be looking at water accumulation problems. When this happens, your foundation is at risk because water will accumulate on the sides of your structure. Eventually, this water can find its way inside.
Signs of Water Damage Inside

After you're done checking for signs of water damage outside, it's time to move indoors. Obviously, if you spot any of the following signs, your family could be at risk. It's important to call Restoration Experts of North Carolina to schedule an inspection to determine the extent of your damage.

  • Sagging Spots on Floor: Sagging occurs around showers, sinks, and bathtubs. Also, check around appliances like dishwashers, water heaters, and washing machines.
  • Water Rings: Look for water rings on your ceilings and walls, as they can be signs of leaky pipes. It's a good idea to check for water rings regularly, even if you don't suspect any water damage.
  • Warped Tiles: Water damage to wood and laminate flooring will cause it to warp, bend, and split. Be sure to go out of your way to inspect areas that you might not think of checking, like corners of rooms you don't go in often.
  • Musty Smell: If you suspect water damage is occurring, trust your sense of smell. If odors of must or mildew are present, you likely have water damage in some form.
  • Rust: Examine your water heater for signs of rust, which can indicate a current or past leak.
  • Watermarks: Check inside and under your cabinets, especially in your bathrooms and kitchen areas. If you see signs of discoloration and warping, you could have water damage in your home or business due to a leaking pipe.

Risks of Water Damage in Apex, NC

If your home or business was recently flooded or you have had recent water damage, it is crucial to dry out your home or place of work ASAP. There are many risks associated with floods and leaks. One of the most common risks in situations like these is when water becomes contaminated. Contamination can happen when a sewer pipe bursts or a body of water floods into your home, like from a river or creek. Contaminated water often contains bacteria and microorganisms that can result in serious conditions like giardia. Even clean water can be a risk when stands for too long, since mosquitoes and other bugs breed in such conditions. Bugs that die in the water and critters that hatch eggs spread bacteria and attract even more bugs to the area.

After water recedes, the dampness left behind can cause fungus and mold growth - both of which can be detrimental to your health, especially if you have respiratory issues like asthma or have allergies.

Whether you have a small damp spot in your basement or severe flooding from a storm, do not take water damage lightly. Waiting to fix the issue will have a huge impact on your wallet, and more importantly, your family's health.

Restoration Experts of North Carolina utilize the latest high-tech inspection tools like thermal imaging to discover the extent of your water damage. Using pumps, we extract the water and then use high-powered fans and heaters until your business or home is dry. While we're drying your property, our team monitors and documents the entire process. We also specifically address any health hazards that can be associated with more severe categories of water damage.

 Mold Remediation Apex, NC
If your property has flooded, you could be at risk from the following kinds of water leaks:
Clean Water
Clean Water

this water comes from broken or frozen pipes, failed water heaters, roof leaks, ice maker hoses, and more.

Grey Water
Grey Water

grey water is contaminated due to soiling like body oils, laundry soils, food stains, etc. This type of water often originates from dishwashers, washing machines, tub overflows, and hot tubs.

Black Water
Black Water

this type of water contains thousands of bacteria, protozoa, and disease-causing viruses. Black water most often comes from septic back-ups and overflows, sewer leaks, and toilet overflows.

What to Do When You Have Water Damage in Apex, NC

When your property floods, the first step you should take is to call a qualified contractor to help facilitate your water clean-up in Apex, NC. Restoration Experts of North Carolina has restored countless water losses and knows what needs to be done to get your home or business back to pre-loss condition. In situations like these, you must act fast to prevent damages and illnesses. Also, many home insurance policies require the homeowner to do everything in their power to protect the property from further damage. That's where Restoration Experts of North Carolina comes in. We'll bill your insurance company directly and will handle all the necessary water remediation work, so that you can focus on your family and your day-to-day responsibilities. Our team is on-call 24-hours a day and will be on our way to your home or business fast.

Since it'll take us a few minutes to arrive, consider the following pointers to help minimize property damage and speed up the restoration of your home:

 Mold Removal Apex, NC
  • If water has come from a contaminated source like your toilet, avoid all contact with the water.
  • If you do come into contact, clean yourself as soon as possible.
  • If safely accessible, turn off the source of water.
  • Turn off all power to the affected areas if circuit breakers are safe to access.
  • Remove we books, newspapers, rugs, and other such items. They will stain your home.
  • Blot pooling water with a mop or towels.
  • Remove water-sensitive items from wet areas. Prop them up in a dry, safe place.
  • Prevent additional damage to your furniture by placing plywood or foil underneath the legs.
  • Hang curtains and drapes that are wet in a dry room.
  • Avoid using fans or any electrical devices when standing on wet flooring.
  • Wait for professionals to dry your home or business. Do not use a standard vacuum cleaner, as water can damage these devices.
Steps to Take if You Have Sewage

Steps to Take if You Have Sewage or Black Water Damage

First things first - call Restoration Experts of North Carolina ASAP if you know for a fact that you have a black water leak. Black water contains disease-causing viruses and a plethora of bacteria that can be harmful to you or your children. If a sewage line leaks or your toilet overflows significantly, use our 24-hour emergency line, and our team will come to your location quickly. Until we arrive, take these steps to minimize black water damage in Apex, NC.

  • Stay far away from areas affected by black water.
  • Plug all of your toilets with a string mop or wadded rags if you have had an overflow event.
  • Turn off your HVAC system. Cover exposed vents to prevent water from infiltrating your air ducts.
  • If the source of black water is coming from outside, be sure to turn off all water connections at their entry points.
 Home Restoration Companies Apex, NC

Restoration Experts of North Carolina is Here for You

Whether your home was flooded from a hailstorm or you have an overflowing dishwasher, we are here to help. Our primary goal is to provide your family or customers with the most effective water remediation in Apex, NC. That way, you can rest easy knowing you have a team of professionals on your side who are qualified and capable of full-serve water clean-up. Remember, if your home is affected by water damage, time is of the essence.

We're only a call away from keeping your home or business dry and safe.
Contact us

Latest News in Apex, NC

A rental home doesn’t have to be boring. Here are 8 simple updates.

Mallory Fletchall, a social media content creator specializing in design, knows that her Instagram audience loves a good before and after. Over the past five years, the Brooklyn resident behind Reserve Home has chronicled the upgrades she’s made to two past spaces, amassing more than 320,000 followers along the way. Now, Fletchall is moving into a new apartment, which she plans to customize to fit her “modern Parisian meets English country...

Mallory Fletchall, a social media content creator specializing in design, knows that her Instagram audience loves a good before and after. Over the past five years, the Brooklyn resident behind Reserve Home has chronicled the upgrades she’s made to two past spaces, amassing more than 320,000 followers along the way. Now, Fletchall is moving into a new apartment, which she plans to customize to fit her “modern Parisian meets English country” aesthetic.

On the Upper West Side of Manhattan, Marianne Sides, who relocated from Apex, N.C., to New York in February 2021, also keeps busy by revamping her prewar apartment unit to highlight some of its original charm. She frequently shares home makeovers and styling tutorials with her Instagram audience of more than 50,000.

Sides and Fletchall have constructed full-time careers that largely revolve around maintaining an aesthetically pleasing living space. But, like many New Yorkers, both women rent their apartments. That can make it tricky when it comes to making updates.

“I always think of the changes I make to my home as investments in my business,” says Sides, who, with the permission of her landlord, has painted her apartment, installed molding and new light fixtures, and hung wallpaper, among other changes.

Imani Keal of Imani at Home says rental apartments — such as her own studio in D.C.’s Glover Park — fill a specific niche on social media. Keal considers the extensive (and expensive) home repairs by established design influencers who own their residences to be more aspirational than realistic. “They’re talking about things that you can do three to five years from now, five to seven years from now. I’m talking about DIYs and changes that you can make this weekend,” she says. Keal has made several changes to her apartment, including adding wallpaper, changing all the light fixtures and switching out the faucet in her bathroom.

Sides, Fletchall and Keal have benefited from landlords who are open to them making reversible, renter-friendly changes. And, in Fletchall’s case, a written proposal and careful planning led to a past landlord agreeing to the equivalent of three months of free rent in exchange for Fletchall revamping the apartment’s kitchen on her own dime. Tweaks included installing new cabinet fronts from Semihandmade, adding a faux marble laminate countertop with overhang from Ikea and swapping upper cabinetry for a custom plywood solution. “Our kitchen hadn’t been updated since the ’80s, so while it was absolutely fine, it wasn’t a space I was keen to show off,” Fletchall says. “That all changed, of course, with the revamp.”

Keal encountered a similar situation with her faucet upgrade. “When I talked to my landlord about what I wanted to change, they offered to do the work,” she says. “They were great, and it only took a few hours. Plus, I saved a bunch of money.”

All three women agree that, even if they weren’t making money by sharing their homes on social media, they would still be customizing their rental spaces. “My apartment would constantly be changing and evolving,” Keal says. “I get bored, and this is fun for me. I enjoy changing my apartment.”

Tackle lighting. Sides suggests replacing basic ceiling fixtures with decorative medallion and statement lighting. Or use a simple hook to hang a plug-in light in a corner. “Run the wire along the ceiling and down the wall inside a cord cover painted to match your walls,” she says. Sconces can also be styled to appear as if they are hard-wired to the wall with one simple trick, Sides says. Hang them with small nails, then place battery-operated puck lights inside the lampshades. You can use a remote control to turn them on and off.

Install faux molding. Sides and Fletchall have both added renter-friendly wall moldings to their units. “My love affair with molding started when we moved into our first Brooklyn apartment in 2015,” Fletchall says. “The living room had beautiful picture-frame moldings that we were able to mimic throughout the rest of the apartment after a few years of living in the space.” Fletchall uses a nail gun to install the molding and fills the holes with caulk. This allows for easy removal and eliminates the residue you might get from using mounting tape or Velcro hanging strips.

Take advantage of peel-and-stick options. “Cover outdated floors with patterned tile or faux hardwoods, create a statement wall with wallpaper and update a backsplash with peel-and-stick marble tile,” Sides says, adding that she particularly likes the classic look of a black-and-white checkered pattern. She is also a fan of neutrals; in her current rental, she opted for a beige printed tile.

Consider contact paper. “Use contact paper to change the look of kitchen flooring, counters, backsplash and even cabinets,” Fletchall says. “I’ve been loving more traditional styles, … especially in muted colors.”

Add a fireplace surround. Both Sides and Fletchall have installed faux mantels in their spaces. Sides purchased a free-standing one on Facebook Marketplace. “I wanted a fireplace that could feel authentic to the original building, something with a European or vintage aesthetic with lots of unique character,” she says. “I centered the wall molding around the fireplace, so it felt almost built in to our apartment, and added the insert inside with some battery-operated candles to give it a cozy feel.”

Switch out cabinet hardware. Updating the knobs and pulls on drawers and cabinets is a simple but effective way to refresh your space. And when it comes to selecting a style, “I would suggest sticking with what you love,” Fletchall says. “If you tend to gravitate towards gold, go with unlacquered brass knobs and pulls.” She says not to be afraid of mixing metals or knob styles. Just don’t lose track of anything you’ll need to put back before you move out.

Hang large-scale artwork. “If you’ve got a really strict landlord who prohibits paint, opt for large-scale art to add interest to your walls,” Keal says. “You can use discrete hooks and Command strips to hang.” Keal is particularly drawn to textured pieces, which are easy to DIY using spackling paste or joint compound and any paint colors you like. “It’s relatively cheap and truly allows you to experiment with texture,” she says.

Invest in Roman shades. “Take down those horrific plastic blinds and invest a little bit of money into Roman shades instead,” Keal says. Plus, “using fabric shades allows you to add another layer of texture or color to your space.”

Young NC actress to co-star in “Mrs. Doubtfire” musical on Broadway

Ava Gail Prince of Apex, NC snagged the coveted role as the musical stages its opening night-- again-- April 19.WILMINGTON, NC (WWAY) — A 9-year-old Apex girl is about to take Broadway by storm, as the on-again, off-again musical “Mrs. Doubtfire” is set to reopen April 19 after a 3-month hiatus due to Covid 19.Ava Gail Prince won the role after her Raleigh agent submitted a recorded audition, then informed her of a call back in New Yor...

Ava Gail Prince of Apex, NC snagged the coveted role as the musical stages its opening night-- again-- April 19.

WILMINGTON, NC (WWAY) — A 9-year-old Apex girl is about to take Broadway by storm, as the on-again, off-again musical “Mrs. Doubtfire” is set to reopen April 19 after a 3-month hiatus due to Covid 19.

Ava Gail Prince won the role after her Raleigh agent submitted a recorded audition, then informed her of a call back in New York. After the initial callback, there was one more virtual audition where she landed the coveted role.

The musical is based on the beloved movie of the same name.

Prince will play “Natalie Hillard”, one of the children of divorced and out of work actor Daniel Hillard, played by Rob McClure. Daniel creates an alter-ego named Euphegenia Doubtfire, a Scottish governess who takes care of the children and learns much about himself as he teaches them.

Prince says she’s most excited about her extended family being able to be in the opening night audience.

“It’s just really exciting for me because I love them so much and I miss them so much in Utah. We’ve been FaceTiming a lot,” she admitted in an interview from New York City. She and her mother Melanie Prince will stay in New York for at least 6 months, as Ava Gail fulfills her contract.

Melanie has this advice for parents who think they might want to follow in her footsteps as a stage-and-film-mom: get a good agent, and let the child guide the process.

“Be your children’s biggest fan, and kind of leave it to the professionals,” she suggests. “Just be willing to open any door for your child, and let it be child-motivated.”

The Prince family includes several child actors who have appeared in film and tv projects filmed in the Cape Fear region of North Carolina.

“Each one of my children on their own has come to me and said, ‘I really want to do this’. It’s a lot of work, so it has to be their idea.”

Melanie says the show is a don’t-miss, and she believes lead actor McClure will likely be nominated for a Tony award.

Tickets for “Mrs. Doubtfire” are available here .

Chatham County 2022 primary election guide: Early voting starts April 28

Pittsboro, NC – The Chatham County Board of Elections office reminds voters of important early voting information for the 2022 primary election including some polling location changes.One stop early voting begins April 28, 2022, and lasts through May 14.Where can I vote early in Chatham County?Chatham County Agriculture & Conference Center (In lieu of the Board of Elections Office)1192 US HWY 64 WestBusiness, Pittsboro, NC 27312CCCC Chatham Health Sciences Center75 Ballentrae Court, Pittsboro, ...

Pittsboro, NC – The Chatham County Board of Elections office reminds voters of important early voting information for the 2022 primary election including some polling location changes.

One stop early voting begins April 28, 2022, and lasts through May 14.

Where can I vote early in Chatham County?Chatham County Agriculture & Conference Center (In lieu of the Board of Elections Office)1192 US HWY 64 WestBusiness, Pittsboro, NC 27312

CCCC Chatham Health Sciences Center75 Ballentrae Court, Pittsboro, NC 27312

Paul Braxton Gym115 S. Third Ave., Siler City, NC 27344Goldston Town Hall40 Coral Ave., Goldston, NC 27252

New Hope Missionary Baptist Church581 New Hope Church Rd., Apex, NC 27523

What are the hours of Chatham County early voting sites?All Chatham County early voting sites are open during the following days and hours:

Thursday, April 28 8:00 a.m. – 7:30 p.m.Friday, April 29 8:00 a.m. – 7:30 p.m.Saturday, April 30 8:00 a.m. – 3:00 p.m.Sunday, May 1 Noon– 3:00 p.m.Monday, May 2 8:00 a.m. – 7:30 p.m.Tuesday, May 3 8:00 a.m. – 7:30 p.m.Wednesday, May 4 8:00 a.m. – 7:30 p.m.Thursday, May 5 8:00 a.m. – 7:30 p.m.Friday, May 6 8:00 a.m. – 7:30 p.m.Saturday, May 7 8:00 a.m. – 3:00 p.m.Sunday, May 8 Noon – 3:00 p.m.Monday, May 9 8:00 a.m. – 7:30 p.m.Tuesday, May 10 8:00 a.m. – 7:30 p.m.Wednesday, May 11 8:00 a.m. – 7:30 p.m.Thursday, May 12 8:00 a.m. – 7:30 p.m.Friday, May 13 8:00 a.m. – 7:30 p.m.Saturday, May 14 8:00 a.m. – 3:00 p.m.

What if I missed the deadline to register to vote in Chatham County?For Chatham County residents who missed the April 22, 2022, deadline to register to vote, they can still register at all early voting sites on the day they vote. There will be no voter registration on Election Day, May 17, 2022.

Do I need a photo ID to vote in Chatham County?No. Chatham County voters do not need a photo ID to cast their ballot in the 2022 primary election.

If you have questions regarding the elections?For more information about the 2022 primary election and early voting, individuals can visit the Chatham County Board of Elections website, call 919-545-8500, scan the QR code below, or text 919-391-3676.

Apex man connects 150+ Ukrainians fleeing war with donated airline miles

APEX, N.C. (WNCN) — As millions of people flee the war in Ukraine, an Apex man is working tirelessly to reunite them with family members in the United States and other countries by matching Ukrainian families with people willing to donate airline miles.The man, who goes by MG, says he’s already helped more than 150 Ukrainian families with donated miles, but there are so many more waiting.“I am blessed because I am safe, my children are safe,” said Halyna Marchenko as her son and daughter spent a Monday a...

APEX, N.C. (WNCN) — As millions of people flee the war in Ukraine, an Apex man is working tirelessly to reunite them with family members in the United States and other countries by matching Ukrainian families with people willing to donate airline miles.

The man, who goes by MG, says he’s already helped more than 150 Ukrainian families with donated miles, but there are so many more waiting.

“I am blessed because I am safe, my children are safe,” said Halyna Marchenko as her son and daughter spent a Monday afternoon at a Raleigh playground.

Just a few weeks ago, safety wasn’t so certain. When Russia attacked Ukraine, Marchenko knew she had to get her children out.

“My sister, she told me there was a man here in North Carolina and he can help you with the tickets,” she recalled. “It was like amazing. You know, he doesn’t know us, but he decided to help us.”

MG, who frequently travels for business reasons, donated airline miles to bring the family to Raleigh where Marchenko’s sisters live.

“I always say, ‘Never let the magnitude of a crisis discourage you from getting involved,'” he said.

“Initially I knew that I could help a few people,” he added. “Then within an hour, I realized how big this could get.”

MG urged others to donate their miles too and began coordinating an effort to help as many Ukrainian families as possible.

“We are getting close to 9 million miles donated in three weeks,” he said.

“It’s amazing how people help people,” marveled Halyna Rivna, whose parents also made it to Raleigh, thanks to donated miles.

“I just know the lady who donated tickets for my parents lives in Texas,” she added.

“We are literally connecting people around the world – not only with their families, but we are making new friendships with the people that are donating these miles,” MG explained.

He says he matches people who have miles with families who need them, adding that the people who donate the miles book the flights and pay the fees. MG said the process can be time consuming in some cases, but he says he’s seen many people offer to help.

He hopes to help more Ukrainian families who need it. In order to use donated miles, Ukrainians must have all the documents they need and make it out of Ukraine to a neighboring country.

There is a simple reason behind the massive effort.

“Somebody once helped me just the way I’m helping these people today,” MG explained.

It’s a gift the families will treasure forever.

“Yes, I’m still crying and praying, but my parents are the most closest people to me,” said Rivna. “They are here and I’m happy.”

Marchenko added, “Thank you so, so much to every single person who donated their miles.”

To find out more about donating miles click here https://www.facebook.com/christmaslightsonholtrd or email ukrainehumanitarianflights@gmail.com.

What it's like inside a North Carolina COVID-19 testing lab

APEX, N.C. — It has almost been two years since the first cases of COVID-19 were detected in North Carolina. Since then, health care systems and labs have put a lot of resources into testing, and it will continue to be a vital tool, even as we move into an endemic phase.But how does it go from a nose swab to a definitive positive or negative result?The state has contracts with several different vendors to provide testing, including Ottendorf La...

APEX, N.C. — It has almost been two years since the first cases of COVID-19 were detected in North Carolina. Since then, health care systems and labs have put a lot of resources into testing, and it will continue to be a vital tool, even as we move into an endemic phase.

But how does it go from a nose swab to a definitive positive or negative result?

The state has contracts with several different vendors to provide testing, including Ottendorf Laboratories. They have a lab in Apex that has processed hundreds of thousands of tests throughout the pandemic, many of them from the Charlotte area.

Processing a COVID-19 test is tedious work and requires careful concentration and absolute accuracy.

“We try to provide that service so that people know health-wise how they’re doing or what they can or cannot do,” Joanne Ajmo, the Ottendorf Labs director in Apex, said.

After a nose swab is performed at a testing site, it’s typically mixed in with a liquid agent in a test tube. Those test tubes are brought by a courier to a lab. At Ottendorf, the first step is scanning each test tube into the system, so they can track which sample belongs to which person.

By now, Ajmo’s team is finally experiencing the calm after the omicron storm. At one point, they were processing up to 5,000 tests a day.

Have you ever wondered how a nose swab gives you a positive or negative #COVID test result? We got an up close look at the process. It takes about 2.5 hours from start to finish, but here's a quick peak in 20 seconds @wcnc pic.twitter.com/QM4zl0N9Ou

— Chloe Leshner (@ChloeLeshner) February 18, 2022

“You can definitely tell a difference, you can feel a difference," Ajmo said. "The staff knows when they come in there are just hundreds of thousands of samples waiting, so they get busy right away."

During the surge, demand for testing reached unprecedented levels as case counts broke pandemic records. In the Charlotte area, lines stretched for miles and a backlog built up causing results to take longer to process.

It’s why Ottendorf Labs purchased certain machinery to help control some of the chaos. One grabs 200 microliters from each test tube and puts it onto a plate with other samples, something lab techs used to do by hand. What once took 30 minutes and had a lot of room for error, now takes seven minutes.

“We invested a lot of money into automation to be able to get people results in a timely manner,” Laticia Godette, the CEO of Ottendorf Labs, said.

Next, another machine extracts the RNA before a lab tech mixes that with liquid agents. In that form, a machine can essentially read the sample and determine if COVID-19 is present.

In the fall, techs noticed the number of tests coming back positive was quickly increasing.

“It was November, we started increasing like 10%, 12% and I want to say by January, we were probably at 48, 50%,” Ajmo said.

From start to finish, the entire process takes two-and-a-half hours. There are several checks on the system to ensure results are as accurate as possible and if there is an error, they can run a sample again.

Even though the lab is not as busy right now, the process will become a permanent fixture in the endemic phase.

“The lab is not going away,” Godette said. “We will be here to serve the state of North Carolina. We will be here to make sure people can have their results in a timely manner and we will be here to help get us back to the new normal.”

Ottendorf has partnered with Novant Health to help with testing in an effort to relieve some of the pressure on frontline workers.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Restoration Experts of NC, Inc. 280 Premier Dr #121, Holly Springs, NC 27540 Phone: 919-557-7900 Fax: 919-557-7901